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Coronavirus Communications

Wednesday, April 1, 2020

IMPORTANT UPDATE FOR YPSILANTI, MICHIGAN PARDA MEMBERS

While PARDA remains open during the Stay Home, Stay Safe Executive Order, we are making temporary service adjustments to protect the health and well-being of our members and employees.

Effective Monday, April 6, 2020, our Ypsilanti, Michigan branch will serve members by appointment only. Appointments may be made by contacting the branch.

Thank you for your loyal membership. We appreciate your patience and understanding as we work together to help keep our community safe and healthy.

 

 

Wednesday, April 1, 2020

IMPORTANT UPDATE FOR EASTPOINTE, MICHIGAN PARDA MEMBERS

While PARDA remains open during the Stay Home, Stay Safe Executive Order, we are making temporary service adjustments to protect the health and well-being of our members and employees.

Effective Monday, April 6, 2020, our Eastpointe, Michigan branch will serve members by appointment only. Appointments may be made by contacting the branch.

Thank you for your loyal membership. We appreciate your patience and understanding as we work together to help keep our community safe and healthy.

 

 

Monday, March 23, 2020

PARDA Federal Credit Union is continuing to closely monitor the evolving COVID-19 situation and we are dedicated to preserving the safety and security of our members and employees.

FINANCIAL INSTITUTIONS ARE A CRITICAL SERVICE
Several states issued ‘Stay Home’ orders. Financial institutions are considered “Critical Service” and PARDA Federal Credit Union remains open to serve our members.

DIGITAL ACCESS AND SOCIAL DISTANCING
To accommodate social distancing, we continue to encourage members to utilize Online Banking and our mobile app or visit one of 30,000 surcharge-free ATMs. Our Member Solution Center is also available via phone at 1.800.860.5640 or online chat at parda.com.

BRANCH SERVICES
We continue to conduct member transactions through our drive-thru lanes at our Holland, MI and Greenwood, SC locations, with lobby visits by appointment only to address special circumstances. Our locations without drive-thru service are currently open during normal business hours; however, we may limit the number of members entering our lobby at certain times.

FINANCIAL RELIEF PACKAGE
Our team is ready to help members impacted by COVID-19. We developed a Financial Relief Package to help those that need financial support during this time. Contact us to discuss these options or other solutions that may be available at 1.800.860.5640.

FINANCIAL RELIEF PACKAGE
No-Fee Skip-a-Pay Skip up to two payments, with no fees, on your March, April, or May personal, auto, or recreational vehicle loan.
Skip-a-Pay Form
Online Skip-a-Pay Application

Financial Relief Loan*
Until May 15, 2020, we are offering a special relief loan up to $8,000 with a rate as low as 2.99% APR, max term of 36 months and 90 days of no payments.
Apply Now

90 Days of No Payments**
Refinance any auto or recreational vehicle loan held at another financial institution and make no payments for 90 days. Apply Now

Free Financial Counseling
Visit GreenPath for more help on dealing with financial emergencies and/or income loss.
GreenPath

Stay up-to-date with PARDA's COVID-19 communications.
View important information regarding scam and fraud prevention.

Member First Mortgage Relief
If you are seeking mortgage payment relief due to COVID-19 or natural disaster, please contact Member First Mortgage’s Home Preservation Department at 866-636-1053 or email loss_mitigation@memberfirstmortgage.com. Remain connected to your account 24/7 online.

Credit Card Payment Relief
Get assistance with your account. If you have been impacted by COVID-19, contact Card Member Service at 800-558-3424. Remain connected to your account 24/7 online.

Thank you for your membership as we all work hard to navigate through these challenging times. Rest assured, we are focused on supporting you in the coming days and weeks. We will communicate updates to our plans and notify you of any changes.
Sincerely, Kimberly Jones
President/CEO

*$8,000 maximum loan amount. Approval, Amount, Rate and Term based on individual credit. Loan is not eligible for the Direct Deposit Discount. One loan per household. Limited time offer. Must be a member as of March 1, 2020. Loan Payment Example: The estimated monthly payment: $29.08 per $1000.00 borrowed at a rate of 2.99% for 36 months. Other rates and terms may apply. Proceeds may not be used to refinance an existing PARDA Federal Credit Union Loan. Other restrictions may apply.

**Credit Union membership required. Interest accrues at the time of the loan. Valid through 5/15/20. Refinancing option does not apply to current PARDA Federal Credit Union loans. Some restrictions may apply. Rate is based on individual credit history (credit score), term, collateral value and ability to repay (proof of income). APR is subject to change. Payment Example: 2.74% APR for 36 months is $28.97 per $1,000 borrowed. Other rates and terms may apply. Federally insured by NCUA.

 

 

Tuesday, March 17, 2020

IMPORTANT UPDATE FOR HOLLAND, MICHIGAN PARDA MEMBERS

As we continue to hear about the importance of social distancing with respect to COVID-19, we want to make you aware of service adjustments we are making at your branch. Effective Wednesday, March 18, 2020, both of our Holland, Michigan branches will serve members by drive-thru only during normal business hours. Under special circumstances, appointments may be made by contacting the branch.

Thank you for your patience and understanding during this time as we respond to the latest updates regarding COVID-19 guidelines.

 

 

Tuesday, March 17, 2020

IMPORTANT UPDATE FOR GREENWOOD, SOUTH CAROLINA PARDA MEMBERS

As we continue to hear about the importance of social distancing with respect to COVID-19, we want to make you aware of service adjustments we are making at your branch. Effective Wednesday, March 18, 2020, our Greenwood, South Carolina branch will serve members by drive-thru only during normal business hours. Under special circumstances, appointments may be made by contacting the branch.

Thank you for your patience and understanding during this time as we respond to the latest updates regarding COVID-19 guidelines.

 

 

Tuesday, March 17, 2020

IMPORTANT INFORMATION FOR PARDA MEMBERS

PARDA Federal Credit Union, with respect to COVID-19, will put the safety and well-being of our members, employees, and families first. We are monitoring the evolving COVID-19 situation and providing appropriate guidance to our teams. Your safety and security are our primary concern.

As we continue to hear the importance of social distancing, we want to ensure our members feel confident in their ability to access their funds and that we will continue to provide financial services. We encourage our members to conduct transactions that can be done remotely through our digital channels.

PARDA provides 24/7 digital access – making it possible to access your accounts from anywhere. Our online banking and mobile app allow you to check balances, make payments, transfer funds, view transactions, and deposit checks without having to leave your home. If you need assistance setting up Online Banking or the PARDA mobile app, our Member Solution Center is available to assist you via phone or live chat.

Here are the digital services available to access your account:

Online Banking
Access your account from any web browser with Online Banking to:

  • View account balances View transaction history
  • Apply for a loan
  • Transfer funds
  • Make or schedule loan payments
  • Set up new payees and pay bills
  • View electronic statements
  • Request or reorder checks
  • Request stop payments

Mobile App
Download our mobile app to:

  • Get quick account balances
  • Transfer funds
  • Pay bills
  • Deposit checks
  • Apply for a loan
  • View transaction history

Debit Card
Ways to access cash using your debit card:

  • Request cash back after a transaction at stores such as CVS, Walgreens, Rite-Aid, etc.
  • Visit one of 30,000 surcharge-free ATMs
  • Visit any 5/3 Bank ATM for surcharge-free cash withdrawals (note: deposits are not surcharge-free at 5/3 ATMs, fees vary based on region)

Stay Up-To-Date
Visit our website for updates on our Coronavirus response. As always, our Member Solution Center is available via phone and online chat:

  • Monday through Friday from 8 a.m. – 6 p.m. EST
  • Saturday 9 a.m. – 1 p.m. EST.

 

 

Thursday, March 12, 2020

As we continue to monitor reports of the potential impact of the Coronavirus (COVID-19), we are committed to help prevent the potential spread in our communities. Because our main priority is the health and safety of our members, employees, and community, we are taking precautionary steps recommended by national health agencies.

At this time, our branch offices continue to remain open during normal business hours to serve our members. Should it become necessary to modify branch access to improve social distancing, we are able to serve members remotely through our digital services, such as Online Banking and our mobile app. Our digital access channels are available 24/7 and can be used to check balances, make payments, transfer funds, view transactions, or deposit checks. Additionally, our Member Solution Center is available via phone and online chat Monday through Friday 8 a.m. – 6 p.m. EST and Saturday 9 a.m. – 1 p.m. EST.

The CDC recommends the following steps to help protect yourself from illness:

  • Wash your hands often – Wash your hands often with soap and water for at least 20 seconds at a time. This is most important after being in a public place, or after coughing, sneezing, or blowing your nose. If soap and water are unavailable, a hand sanitizer that contains at least 60% alcohol is an adequate substitute. Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact – Avoid close contact with people who are sick. If COVID-19 is spreading in your community, place distance between yourself and all other people. Stay home if you're sick – If you feel sick, stay home unless seeking medical care.
  • Cover coughs and sneezes – Cover your mouth and nose with a tissue when coughing, or your elbow to cover when sneezing. Throw your used tissues in the trash, and immediately wash your hands.
  • Clean and disinfect – Clean and disinfect frequently touched surfaces daily: doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.

To date, we have taken the following sanitization measures to protect our employees and members:

  • Additional hand sanitizer available – Hand sanitizer is available in the lobbies of all of our branches for member use. We have ordered extra to ensure availability throughout the entire situation.
  • Limiting physical contact – We are limiting physical contact (i.e. handshakes) with each other and our members.
  • Disinfecting surfaces – Our branches are frequently wiping down countertops and doorhandles after assisting a member.
  • Observing good hygiene practices – Our team members are consistently washing their hands and staying home if they're feeling sick.

    We will continue to monitor the situation and evaluate measures to support our members and communities. As new information becomes available, we will provide updates via our website and social media channels regarding actions that may affect our members.

    If you have any additional questions or concerns, or need special assistance due to complications from Coronavirus (COVID-19), please don’t hesitate to call us at 800-860-5640.

    Thank you for your membership.

    Kimberly Jones
    President/CEO